Improving Operations for Business Results

Understanding that the operations of a company are like the pieces of a puzzle, the VelocX team works with their clients to refashion the pieces of the working puzzle so that it can operate as a well-oiled machine towards well-defined and agreed-upon goals.

Learning To Listen – Gaining the Customer’s Perspective for Product Development

Gathering customer requirements should be easy, right? Simply ask the customer what they need, roll out a project plan and estimate, deliver on that plan, and watch your market share grow!

It never quite works that way in practice… Technology is complex, no two projects are ever the same. Mix with incomplete stakeholder representation, and Product Development is never as straightforward as it sounds.

We can help you learn to utilize an active listening philosophy in product development, and will help your team build the skills and processes necessary for active listening. Your development process will become quicker, the product development course will be set correctly, and small adjustments can more easily be made along the way.

“Listening” is both an art and a skill – utilizing active listening effectively will give you a competitive edge.

Customer Engagement Assessment and Re-engineering

So how effectively are you engaging with your customer? Are you providing the services they want or are you giving them what you think they need? Based on our years of experience in leading customer-acquisition and customer-retention functions we can help assess where the gaps are between what you are delivering and what customers really want.

After completing our interviews (internal and external) we will provide a roadmap of how to get from here to there. Then working with the team we will help implement the recommendations and coach the organization through the adoption process. The goal? Customers who are raving fans!

Operations Assessment and Re-engineering

As a result of changing business conditions a CEO wants to know how to best leverage the operational elements of the business over the next 2-5 years. VelocX team has a proven approach for assessing:

• What are the current operational capabilities of the organization; and what are their abilities to provide and support the future needs of the business
• How effectively is the organization operating (procedurally and from a technology perspective)
• What is the capacity of the current business software systems to support the new direction and growth

Based on our findings we will map out a plan for optimizing the current assets, improving the processes and either leveraging existing technology or identifying new technology to better support the operations. Working with the team we will help implement the recommendations and coach the organization through the adoption process.

Operations Leadership Coaching

Whether you are in a role of CFO, COO, CTO, a VP of Product Engineering, Operations or Customer Service or Director of Operations getting support in raising the level of “your game” takes help. VelocX team members have served in senior leadership roles in all facets of operations functions. Our C Team leaders provide both leadership and function expertise in their coaching assignments and use the VelocX coaching framework to guide their work with each client.